Below are the quick answers to some of our most frequently asked questions.

What is Babies Go Light and How does it work?

Babies Go Light provides you with baby and early childhood equipment for rent at really low cost in order to enjoy your stress free vacation at Crete.

How do I place an order?

You can place an order through our website’s booking system, our live chat assistance or via email at askme@babiesgolight.com. Just provide the details of your rental period and the items you need.

Is there a minimum rental period?

Yes, our minimum rental period is 3 days.

How will I receive my rented equipment?

Your rented equipment is able to be delivered to you in many ways.
Concerning the city of Heraklion, including it’s airport, the items will be delivered to you personally.
Sometimes depending your place of stay we can deliver personally even outside of Heraklion city. Please feel free to ask us so.
Regarding the rest region of Crete items can be delivered either with the local Cretan bus service where you can pick them up from their facilities.
We kindly remind you that the time interval chosen at the time of reservation is relative and we always contact you moments after reservation or a few days before to agreed time of delivery properly.

How far in advance should I book my rental?

We recommend booking as early as possible to ensure availability, especially during peak travel seasons. We have noticed through all these years that availabilty can change rapidly.

What are your delivery and pickup hours?

We are available 24/7 but everything is relative to our schedule.

Is there a delivery fee?

Delivering in Heraklion city, including it’s airport, is free of charge.

Delivering to major cities, Chania, Rethymno, Agios Nikolaos, Ierapetra, Sitia, Moires, with a third party delivery and self pick up/ drop off from their facilities costs 15 euro.

Delivering personally to your place of stay is subject to our schedule and distance. Please feel free to ask us so.

Can I extend my rental period if needed?

Yes, you can extend your rental period based on availability. Please contact us as soon as possible to arrange an extension.

What kind of equipment is available for renting?

With Babies Go Light you are able to rent from strollers to playpens and several room amenities as well as toys. Search among dozens of baby and early childhood equipment and in case you cannot find what you need just contact us. We have chosen for you and your family top quality products available to rent in low cost.

Which are the Health Safety Measures taken by Babies Go Light?

We take seriously the hygiene and decontamination processes. Depending on the item we use proper cleansing methods such as soap washing, alcoholic wipes as well as steam cleaners.

I cannot find what I want to rent. What can I do?

You can always contact us and ask whatever you need! Call us or send an email to askme@babiesgolight.com and describe your needs. We will serve you the best way we can!

Is there a flexible cancellation policy?

To cancel your contract with us you must notify us in writing, by email in the address askme@babiesgolight.com and write us information about the bank account you want us to return the amount charged. In case you cancel your order or part of it: a) A week before the agreed pickup date there are no charges b) 5 days before the agreed pickup date you will be charged with the 25% of the initial amount minus delivery cost c) 48 hours before the agreed pickup date we will only return the delivery cost. The entire rental period will be charged regardless of the events that reduce the number of days of use of equipment, and even in case of early return.

Do you require a security deposit?

No, a security deposit is not required.

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